Yelp integrates OpenAI GPT-Live-1 voice model into Yelp Host, Hatch platforms

Reuters2026/09/10 17:29

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Yelp integrated OpenAI’s GPT-Live-1 voice model into Yelp Host for restaurants, expanding its AI call-handling capabilities.
Hatch, Yelp’s AI communications platform for service businesses, also deployed GPT-Live-1 to support real-time voice interactions.
GPT-Live-1’s full-duplex design supports interruptions, overlapping speech, background noise handling, tone detection, multilingual responses.
Yelp Host has handled more than 1 million restaurant calls since its October 2025 launch; testing showed improved call handling, fewer transfers.
Hatch manages tens of millions of leads across channels, representing billions of dollars of value attributed to customers annually.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Yelp! Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20260909348516) on September 10, 2026, and is solely responsible for the information contained therein.

Disclaimer: The content of this article solely reflects the author's opinion and does not represent the platform in any capacity. This article is not intended to serve as a reference for making investment decisions.

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Yelp integrates OpenAI GPT-Live-1 voice model into Yelp Host, Hatch platforms

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